The Hospital Consumer Assessment of Healthcare Providers and Systems at Alexian Brothers Hospital Network
About Us
The HCAHPS initiative is intended to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care.
While many hospitals collect information on patient satisfaction, there is no national standard for collecting or publicly reporting this information that would enable valid comparisons to be made across all hospitals.
In order to make accurate comparisons, it is necessary to introduce a standard measurement approach. HCAHPS can be viewed as a core set of questions that can be combined with a customized set of hospital-specific items. HCAHPS is meant to complement the data hospitals currently collect to support improvements in customer services and quality related activities.
The survey is designed to:
- Produce comparable data on the patient's care perspective that allows objective and meaningful comparisons between hospitals
- Create incentives for hospitals to improve their quality of care
- Enhance public accountability in health care by increasing the transparency of hospital care quality
